1 ) Is my personal information safe?
Yes. All data is secured through 128bit SSL encryption. Your personal information is held on a separate secure database server that is not accessible outside the ClearChoiceConsults domain. Our servers have firewalls and flawless redundancy so that your personal patient files which contain the questionnaire, personal information, medical history/records, and payment method remains secure and confidential. We monitor all access to the site and web logs for suspicious activity. In addition to the privacy protections that we provide, our employees and business partners are independently responsible for ensuring compliance with this Privacy Policy.

2 )  How much is the consult, and what do I get for the consultation fee?
The price of the consultation is $150.00. ClearChoiceConsults establishes your medical records along with all pertinent documentation regarding your medical condition(s). ClearChoiceConsults then arranges for a private telephone consultation with one of our experienced physician addressing your specific medical concerns and needs. If the physician determines that prescription medication(s) is warranted, the prescription(s) will be hand written and shipped out.

3 ) What type of Medical Records are required?
In order for us to maintain legal guidelines, you must fax evidence of your existing medical condition on your doctor's letterhead, prior to your consultation. The doctors require documents that substantiate the condition(s) for which you are requesting medication. Medical records must be less than 1 year old. Please fax your medical records to our fax number: (888) 259-6502. You must also fax a copy of your Photo ID. Please insure your fax is clearly marked with your name and number of pages. We use an electronic capture for faxed medical records, and only the doctor can access and view your medical records.

4 ) What is the cost of the prescription medication?
While we are offering the Direct Prescription program the medication is filled by you at your local pharmacy. You may use your insurance for this to save money.

5 ) How do I pay for my consult/prescription?
All payments will be made via COD and paid for at the door upon delivery of your package. Please make the Money Order payable to ClearChoiceConsults. This will ensure complete discretion of the contents of your package.

6 ) Do you accept payment by Credit Card?
No. The only method of payment is COD, this is for your protection as you will only pay AFTER you have received your prescription.

7 ) How long does the process take?
After creating your account you will receive your consult the same day. Upon completion of your consultation your prescription will be hand signed by the doctor and express mailed the next day to the pharmacy.The pharmacy will receive your hand signed prescription the following day and fill it. You will then receive your order the next day. From start to finish the process takes approx. 72 hours. This is longer than the previously understood time of 24 hours, but as the industry has changed so has the shipping times.

8 ) Do I need medical records?
The doctor will require some form of proof of your condition. He will need to see that you have an ongoing need for the medication he is prescribing. By providing these records to us we can continue to legally provide you with service for as long as you need it. Without these records we will not be able to provide service to you.

9 ) How are the orders shipped?
All packages are sent in envelopes via FEDEX.

10 ) Are your Doctors board certified?
Yes, all our doctors are licensed to practice medicine in the USA and are based in the USA.

11 ) What if the doctor does not prescribe medication?
If the doctor finds that medication is not needed in your case you haven't lost a thing since we do not accept credit card payments.

12 ) What state do you ship to?
We ship to almost every state, with the exception of: KY, TN, VA, and WV.You can view a complete list of the states that we ship to through the "Join Now" section of the websites, by clicking on the state drop down box.

13 ) How do I track my delivery?
You will be sent your tracking number along with your COD total through the email address you have provided us during the sign up process.

14 ) What is the minimum age?
You need to be at least 21 years of age to order any medication, consultation or prescriptions from this site. This is one of the reasons why we require your photo ID to be sent in along with your medical records.

15 ) Can I return my medication for a refund?
No. Federal laws prohibit the return of medication.

16 ) What are your operating hours?
Standard business hours are Monday through Friday 9am - 5pm EST. If you need to reach us outside of these standard business hours please send us an email at support@ClearChoiceConsults.com. When the office reopens on Monday morning, one of our customer support staff members will respond to your email.

17 ) Can I change my shipping method, after an order has been placed?
Yes. To do so, please contact customer service via email with your name and desired shipping method.

18 ) How do I request a Reconsult?
After you have received your order, 25 days later you are eligible to request a Reconsult. To do so you must login to your online account you established with us at the time of registration. Then click on "Create Medical Questionnaire." This will then forward your request for a Reconsult to us and we will see that you are scheduled and consulted promptly.